Shipping policy

KASEMA SHIPPING POLICY

PROCESSING

Orders are normally processed within 1–3 business days, excluding weekends and public holidays. During launches or high-volume periods, processing may take slightly longer.

DELIVERY OPTIONS

• Free Standard Shipping: estimated 12–18 business days.

• Expedited Shipping: estimated 10–15 business days for US$15.

Delivery estimates begin after dispatch and are not guarantees. Availability and transit times may vary by destination.

MARKETS SERVED

Kasema currently ships to the United States, Canada, the United Kingdom, countries within Europe where checkout is available, and Australia. If checkout accepts your address, we currently serve your location.

TRACKING

When tracking is available, you will receive a shipping confirmation with tracking details. Tracking may take up to 72 hours to display movement after dispatch.

DUTIES AND TAXES

Applicable taxes may be calculated at checkout. International orders may be subject to import duties, taxes, or customs fees charged by the destination country. Unless checkout specifically states otherwise, these charges are the customer’s responsibility.

ADDRESS ACCURACY

Please review your shipping address before submitting your order. Contact support@usekasema.com immediately if a correction is needed. We cannot guarantee changes after fulfillment has begun.

DELAYS, LOST, OR DAMAGED PARCELS

Carrier and customs delays can occur outside our control. If tracking has not updated for 7 business days or your order appears lost or damaged, contact support@usekasema.com with your order number. We will investigate with the carrier and provide the appropriate next step.

SPLIT SHIPMENTS

Orders containing multiple items may arrive in separate packages at no additional shipping charge.

QUESTIONS

Email support@usekasema.com and include your order number for faster assistance.