Refund policy
KASEMA RETURN & REFUND POLICY
We want you to feel confident with every Kasema purchase. You may request a return within 30 days after delivery.
RETURN ELIGIBILITY
Items must be unused, unworn, and returned in their original condition with all packaging, protective films, accessories, and proof of purchase. Products showing wear, modification, accidental damage, or missing components may not be accepted.
HOW TO START A RETURN
Email support@usekasema.com with your order number and the reason for your return. Do not send a product back before receiving return instructions. Returns sent without authorization may be delayed or refused.
RETURN SHIPPING
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We recommend using a tracked shipping service. Original shipping charges are non-refundable unless required by law or the return is caused by our error. We do not charge a restocking fee.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Inspect your order when it arrives. Contact support@usekasema.com within 7 days of delivery with your order number and clear photos so we can review and provide an appropriate resolution.
REFUNDS
After an accepted return is received and inspected, we will notify you of approval or rejection. Approved refunds are issued to the original payment method. Your bank or card provider may require additional time to post the refund.
EXCHANGES
The fastest way to exchange an item is to return the original item and place a new order after the return is approved.
CANCELLATIONS
Orders may be cancelled before fulfillment begins. Once an order has shipped, it must follow the return process above.
WARRANTY
Kasema watches include a two-year limited warranty covering manufacturing defects under normal use. The warranty does not cover normal wear, batteries, straps, water damage beyond the stated rating, misuse, accidents, or unauthorized repairs.
Nothing in this policy limits rights that cannot be excluded under applicable consumer law.